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People Operations Specialist Hybrid - US

People Operations Specialist

Full Time • Hybrid - US
Benefits:
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance
  • Wellness resources
 

What is Batbox?

Whether you're stepping into one of our flagship venues or swinging at a licensed partner location, you're part of something bigger. Batbox is where real gameplay meets real connection. Powered by cutting-edge tech and a passion for play, we’re building a baseball ecosystem that brings people together across cities, countries, and continents. The plate is yours - step up and own it.

Who We’re Looking For

Based in Dallas (a hybrid role) and reporting to our remote Chief People Officer, the People Operations Specialist provides HR support to the leaders at our elevated sports lounges which we call “Venues”  (our flagship Batbox location is opening in Sept and then more opening in the future) and our Head Office team. Whether you’re supporting or leading a process system rollout, responding to a team member HR question, leading an investigation, activating a listening or engagement strategy, supporting compliance initiatives or helping a new hire feel welcome on day one, you bring clarity, consistency, and heart to your work.

You have a solid understanding of compliance, employment law and HR best practices.  The perfect candidate is a ‘builder’ with 3 - 5 years experience on a People team for a scaling company. You have experience creating and rolling out people processes as well as implementing and administering systems. 

With a preference towards someone who has been a part of new-store openings for multi-unit service, hospitality, food & beverage or sportstainment companies , we are seeking someone who is able to balance empathy and best practices with a curious and solution-seeker mindset. You have an eye for detail, are a self-starter, feel connected to our values of ‘Be a Good Person’, ‘Amp the Experience’, ‘Lead Together’ and ‘Level Up’ and would genuinely be excited to be part of the amazing baseball ecosystem that Batbox is building.   

Your Impact

At Batbox, we’re not just building a brand - we’re building momentum. In this role, you’ll be a key player on our People team providing support to our Venues (elevated sports lounges) and our Head Office.

  • Be the People Team Go-To: You’ll be the first call for Venue leaders and Head Office team members alike for People team support, offering real-time support on performance, policies, and day-to-day needs
  • Own the Hiring Experience: From posting head office roles to welcoming new hires, you’ll support recruitment for our Head Office, will streamline our ATS and will ensure that every candidate experience feels like a home run. You’ll support our Venue leadership team by providing hiring best practices and ensuring that the Restaurants365 Hiring module is automated and set up to support the Venue leaders with their hiring needs
  • Power Up Our People Systems: You’ll be a part of implementing and setting up online HR tools and will lead or support the launch of new People Team processes or program launches
  • Make Benefits Make Sense: You’ll be the ‘go-to’ support for all things ‘benefits’ - overseeing open enrollments, administering benefits, answering team questions, and keeping us compliant as we grow across states 
  • Support Engagement & Listening Strategies: You’ll support with surveys, pulse checks, engagement action planning, coordinating team events, and will support on feedback loops like exit interviews and stay interviews 
  • Run the People Calendar: You’ll manage the annual People projects calendar to ensure we are on-track for projects and cyclical People processes 
    Bring Training to Life: You’ll be a part of implementing online training tools, will facilitate training workshops and will work hand in hand with the Operations team to launch the Batbox Manager Training Program
  • Turn People Data Into Decisions: You’ll reporting on People metrics - translating HR data into dashboards and trend reporting that will help us to make smart, strategic moves as we grow
  • Keep Us Compliant: You’ll support key compliance areas - tracking required deadlines, managing documentation, and helping ensure we stay aligned with evolving U.S. employment laws and regulations  
  • Restaurant365 People Team Pro: You’ll be our go-to expert for all People-related components of Restaurant365 - serving as a primary admin for the People Team, running regular data audits, troubleshooting issues, training Venue leaders, and making sure our system stays clean, accurate, and ready to scale
  • Power Up New Venue Launches: You’ll play a key role in supporting the People Team aspects for new-Venue openings and will be involved in the September 2025 opening of our flagship Batbox location Addison, Texas

What Does Success Look Like In a Year

  • People workflows in Restaurants365 (ATS, onboarding, offboarding, etc.) fully implemented
  • State-level compliance maintained in all operating locations with zero missed deadlines
  • Launch of at least one engagement or feedback initiative per quarter (e.g., survey, recognition program, stay interviews)
  • Support the launch of at least 3 major people projects
  • Partner with the Ops team for the launch of a Venue Leadership Training Program

Keys to Success

  • You thrive in high-growth environments. You’re comfortable juggling day-to-day tasks while supporting evolving priorities
  • You’re a systems-minded problem solver. You bring structure through thoughtful documentation, process improvements, and clean, reliable data across HR platforms
  • You take initiative and follow through. You don’t wait for direction - you anticipate needs, ask smart questions, and get things done
  • You lead with integrity and a people-first mindset. You approach your work with care, consistency, and a focus on doing things the right way - for the business and for the team
  • You build trust across all levels. You know how to connect with venue managers, corporate leaders, and team members alike - balancing empathy with accountability.

Qualifications

  • 3–5 years of experience in People Operations, HR coordination, or HR generalist support, ideally within a fast-paced, service-driven environment (hospitality, entertainment, or multi-unit business a plus)
  • Proficiency with HR tools and platforms (e.g., HRIS, ATS, benefits portals, timekeeping systems); and experience implementing systems like R365 is a bonus
  • Demonstrated ability to support core HR functions such as recruitment, onboarding, training, compliance tracking, benefits, performance management
  • Strong attention to detail with the ability to manage multiple priorities and deadlines independently
  • Excellent communication skills, both written and verbal; comfortable drafting policies, internal communications, and employee-facing documents
  • Solid knowledge of employment laws and HR best practices
  • Highly organized and process-driven, with a proactive, problem-solving mindset
  • Positive attitude and a strong sense of ownership and follow-through
  • Bonus: Experience supporting multi-location or distributed teams, or helping implement new HR systems or processes

What We Offer

  • $75,000 - $95,000 USD base salary, depending on experience and qualifications
  • Health, dental and ancillary benefit options
  • Annual paid time off and paid company recognized holidays 
  • Opportunity to work remotely for 2 out of 5 days a week (this could evolve to working remotely for 1 day a week by July 2025)

 

Flexible work from home options available.

Compensation: $75,000.00 - $95,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.