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Hospitality Manager Batbox - Head Office

Hospitality Manager

Full Time • Batbox - Head Office
Benefits:
  • Company parties
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Wellness resources

Why Batbox?

Ready to work where every shift feels like game day? Batbox is reinventing the social sports experience - where high-energy baseball meets killer food, signature drinks, and unforgettable vibes. Think an electric sports pub meets batting cages, and you’re right in the middle of it.


Where?

Come work at our flagship Batbox venue in Addison, Texas at ‘Village on the Parkway’.

What You’ll Do

Our Hospitality Manager keeps a close pulse on the floor. You’ll greet every table, provide on-the-spot coaching to team members across all front-of-house teams, and take the lead when guests raise a concern. You’ll be the cheer squad for the front-of-house, bringing energy, motivation, and positivity to every shift. This role is hands-on, people-focused, and central to how we “Amp the Experience.”

  •  Keep a Pulse on the Floor. You’ll be everywhere at once - greeting tables, checking in with guests, and keeping the energy high across the venue. You’ll know what’s happening before it happens and make sure every guest feels seen, supported, and celebrated.
  • Lead the Guest Experience. Jump in fast, resolve issues with calm professionalism, and turn tough moments into memorable ones. You’ll bring that “master’s degree in hospitality” energy that disarms, delights, and builds trust.
  • Drive the Flow. Work with hosts, servers, and gameplay ambassadors to keep table and simulator pacing smooth and wait times low.
  • Coach in Real Time.  Support and lift the team mid-shift with quick, clear feedback and encouragement.
  • Support Training & Development. Assist with onboarding and cross-training new team members - showing them “the Batbox way” of hospitality and helping them grow in skill and confidence.
  • Cheer Squad. You’ll be the hype engine on the floor - celebrating wins, lifting spirits, and setting the tone for service. When the team feels your energy, the guests feel it too.
  • Own the Shift. You’ll help lead opening or closing routines, support shift transitions, and step in as acting manager when needed. You’ll lead huddles, and keep everyone aligned and energized.
  • Collaborate Across Teams. Partner with General Manager, Assistant General Manager, Bar Manager, Host & Support Manager, and Culinary team to keep service seamless
  • Brand Check. Ensure that every Batbox standard -  from uniforms and greetings to cleanliness and service steps are consistently met across the floor.

What We’re Looking For

  • 2+ years of experience in hospitality or restaurant leadership (Floor Lead, Supervisor, or similar)
  • A hospitality-first mindset - you genuinely love helping people have a great time
  • A natural connector - warm, confident, and quick to build rapport with guests and team members
  • Skilled at reading the room and keeping energy balanced and positive
  • Calm under pressure and quick to jump in where needed
  • A coach and motivator who believes great service starts with great teamwork
  • Flexibility to work nights, weekends, and events -  when the fun happens! 
  • You are at least 21 years old

What to Expect

This role is active and hands-on, and you can expect to:

  • This is a salary position
  • Be on your feet for 100% of your shift -  walking, standing, and moving throughout the venue
  • Work a variety of shifts, including evenings, weekends, and holidays, based on operational needs
  • Navigate a fast-paced, high-energy environment where noise and distractions are common
  • Lift and carry items weighing up to 30 pounds
  • Frequently bend, reach, and stretch during your shift
  • Read and write handwritten notes

What We Value

  • Be a Good Human: Show kindness, integrity & courage. We aim to always do what's right

  • Amp the Experience: We 'wow' our guests and ensure their experience is legendary from the moment they arrive until the moment they leave

  • Lead Together: We are one team. Everyone is empowered to lead

  • Level Up: We're always looking for new ways to improve, innovate & raise the bar



What’s In It For You

  • Flexible scheduling
  • Employee food discounts
  • A one-of-a-kind, high-energy workplace
  • Big room for growth with a fast-expanding brand



Batbox is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.
Compensation: $50,000.00 - $55,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.